Calibrax AI Workforce

Reach your drivers where they already are

Scenario 1: Blitz proactively messages a driver whose pickup/SLA performance is below target, then AI Agent collects the reason and evidence before Ops escalation.

Performance issue first - transcript-grounded evidence collection - Bahasa Indonesia and English

9:14

Saturday, 8 November

9:14

14:20

Incoming AI voice call

Blitz Ops

AI Agent - performance follow-up

Decline

Today - Driver Performance

Performance Outreach

Review poor-performing drivers, avoid duplicate WhatsApp follow-ups, then send the approved outbound message batch.

Poor performers 48 Below pickup/SLA target today

Ready to message 31 No active chat or cooldown

Already in follow-up 17 Currently open or recently contacted

Outbound Queue

Drivers needing follow-up

All 48 Ready 31 Blocked 17

Driver Performance Reason signal Outbound state Action

Rizky Pratama

+62 812-7682-5866 - Jakarta Barat - Shift AM

58% pickup SLA

4 late accepts - 3 late pickups

Unknown blocker

Ready

Andriansyah

+62 812-7044-9138 - Tangerang - Shift AM

61% pickup SLA

5 late accepts - 2 no-response

Far pickup suspected

Active chat

Debbi Natalia

+62 812-8654-3502 - Jakarta Selatan - Shift PM

64% accept rate

6 missed pings - 2 late pickups

App/order visibility

Sent 09:18

Mulyadi

+62 812-8498-1474 - Bekasi - Shift PM

52% pickup SLA

3 SLA misses - 1 GPS dispute

GPS / route issue

Cooldown 15:00

Budiman

+62 812-7338-4044 - Jakarta Timur - Shift AM

57% pickup SLA

4 late pickups - 2 long radius

Manual review

Needs review